FAQ
Where can I find delivery and returns information?
Read our Shipping Policy and Return and Refund Policy using the links in the website footer. We offer an additional 30-day return arrangement subject to the published conditions, alongside your statutory consumer rights. Email sales@rockensupplygroup.co.uk for return instructions; the return address is provided individually and is not our correspondence address. A return reference or approval is not required to exercise your statutory cancellation rights. For damaged, faulty or missing goods, contact us so we can investigate and arrange the appropriate remedy.
How can I get help with an order?
Email sales@rockensupplygroup.co.uk or use our Contact page. Include your order number, the email address used at checkout and a short description of your enquiry. For a product issue, include the product name or code and a description of the problem.
What are KIVO and ROCKEN?
KIVO and ROCKEN are brands operated by Rocken Supply Group Ltd, serving retail and wholesale customers. KIVO focuses on plumbing, heating and bathroom products, including radiator valves, magnetic filters, scale reducers and fittings. ROCKEN focuses on tools, accessories and Smart Energy Solutions, including EV charging, solar inverters and battery storage. Check product pages or contact our team for specifications and availability.
How can I purchase KIVO and ROCKEN products?
Browse our product categories and select the required size or colour where available. All products are currently offered on an enquiry basis. Click Enquire for Price or email sales@rockensupplygroup.co.uk with the product name or code, selected option and quantity. Our team will confirm pricing, availability and delivery details before you place an order.
Do KIVO and ROCKEN products come with a warranty?
Any commercial warranty period and coverage are stated on the relevant product page or in the warranty supplied with the product. Contact sales@rockensupplygroup.co.uk with your order number, product code and details of the issue for assistance. Follow the installation instructions and use a suitably qualified installer where required. Your statutory consumer rights are not affected.
Can I install KIVO and ROCKEN products myself?
Installation requirements vary by product and system. Read the product instructions before purchase and installation. If you are unsure about suitability or fitting, consult a qualified installer and contact us for any missing product information.
How do I check product compatibility?
Check the product page for dimensions, connection sizes and system requirements. Smart-home compatibility, where relevant, must be stated for the specific product. If you need help, send us the product code and details of your existing system before ordering.
